Rapid Despatch & Delivery

Premium UK Delivery:

£2.99 Total inclusive fee for ALL items. No matter how many items you order, you only pay £2.99

Premium delivery is sent via Royal Mail and once dispatched your order will be with you between 2 to 3 working days from dispatch.

A signature is not required (but may be requested) and you can specify specific delivery instructions or collect from your local Royal Mail sorting depot.

Please note: All Orders are processed Monday to Friday (excluding bank holidays) with a cut off of 12pm for our next day service.

We will try and keep you informed of any delays to our delivery services.

If you have not received your order within the time-scale quoted on our website, please contact us on 0151 422 8172 or email us at deliveries@complexionsonline.com.

Unfortunately Royal Mail will not deem a parcel as lost until it has been in the postal system for 15 working days. It is very unlikely for a parcel to take this length of time, but unfortunately we are unable to despatch replacement items until this time has elapsed. This is the case for all orders sent via Royal Mail on our premium services.

UK Next Day Delivery:

If your order is over £100 we will upgrade the delivery to a Next day service or you can upgrade orders under £100 to next day delivery for only £6.99.

Our Next Day Courier delivery service is with either FedEx or Royal Mail. Orders sent on a Friday will be delivered on a Monday – except Bank Holidays. (Please note that in exceptional circumstances, deliveries will be made up to 5.30pm).

You can track where your parcel is via the FedEx at www.fedex.com/gb  or www.royalmail.com

A signature will be required on receipt of the goods. Alternatively, if you are unable to sign for the goods, the driver will leave a calling card with details of the phone number to call to arrange another delivery time.

We cannot be held responsible for delays with deliveries as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.

All Orders are processed Monday to Friday (excluding bank holidays) with a cut off of 1pm for our next day service.

N.B Next Day delivery is not available to the following postcodes.

AB31, AB33-45, AB 51-56, HS 1-9, IV 1-28, IV 30-32, IV 36, IV 40-49, IV 51-56, IV 63, KA 27-28, KW 1-17, PA 20-38, PA 41-49, PA 60-78 , PH 19-26, PH 30-44, PH 49-50, TR 21-25, ZE 1-3, All BT, All GY, All JE, All IM.

Orders to the above postcodes will be charged at £2.99 per item.(a signature will be required upon receipt of your parcel).

EUROPEAN / WORLDWIDE / UK Islands

Rates are on a per item basis of:

£3.99 per item for products up to 300ml
£9.99 per item for products over 300ml and electrical items.

FOR LARGE ORDERS PLEASE CONTACT US AND WE CAN SORT A CHEAPER POSTAL PRICE.

Delivery of Aerosols, Nail Varnishes and other classified dangerous goods items,  Overseas

Items will only be shipped to Overseas addresses if the order contains 5 or more items otherwise an additional postage charge will be incurred.

If you have any queries, please contact the Customer Services Team at orders@complexionsonline.com

Brand Restrictions: Please note we will only ship ghd straighteners within the United Kingdom.